Privacy Policy

About this policy

Repetix AI is an Australian business that provides AI and automation services to home service businesses. This policy covers repetix.ai, our GoHighLevel surveys and enquiry forms, strategy-call bookings, and our services. The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply where the Act covers the relevant activity.

If you contacted a business that uses a service we provide, such as Kate, our AI office manager, that business can explain why it collected your information and how it handles it. We may handle information on its behalf to provide and support the service.

What we collect and how

• Enquiries, surveys and bookings. We collect the details you enter, such as your name, phone number, email address, business details, survey answers and chosen appointment time. We also receive information you provide by phone, email, SMS or during a strategy call.
• Service delivery. Depending on the service, we may receive business and billing contact details, service and support records, and information supplied by clients about their staff, customers or enquiries. A service that handles calls or messages may process contact details, message contents, appointment details and, where recording or transcription is enabled, audio or transcripts.
• Website visits. Our site and service providers may receive technical and usage information such as IP address, browser and device information, pages viewed and interactions with the site. See Cookies and analytics for more.

If you leave required information blank, we may be unable to respond, confirm a booking or provide the service you requested. Please share only the information needed for your enquiry.

How we use personal information

We use it to respond to enquiries, understand what you need, arrange and manage appointments, provide quotes and services, and handle support, billing and disputes. For services that use automation, the information can also help route enquiries, provide replies, send reminders or pass a conversation to the relevant person. We may use website usage information to understand how the site works and improve it, and use or disclose information where required or permitted by law.

Phone, email and SMS

We may contact you by phone, email or SMS using the details you provide to reply to your enquiry, follow up about your request, or send booking confirmations, reminders and service updates. Submitting an enquiry by itself does not give us permission to send ongoing marketing. Marketing messages and calls are subject to applicable rules, including the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

If you receive marketing from us, you can use the unsubscribe option in the message or contact us to ask us to stop.

Sharing and overseas handling

GoHighLevel, also known as HighLevel, provides our surveys, forms, contact management and booking tools. OpenAI hosts the website through ChatGPT Sites. We may share relevant information with providers for phone, email and SMS delivery, analytics, payments, accounting, and the AI tools used for the service. If we handle an enquiry for a client, we may pass relevant details to that client. We may also disclose information where required or authorised by law.

Some providers may store or access information outside Australia. HighLevel’s provider list identifies the United States for infrastructure and India for affiliate support. Other locations can depend on the service used. When APP 8 applies, it generally requires reasonable steps to protect personal information before disclosure to an overseas recipient.

Cookies and analytics

Our website uses Microsoft Clarity to understand how visitors interact with pages. Clarity can use cookies and similar technologies to measure activity such as clicks and scrolling and produce heatmaps and session replays. Embedded services can also use cookies or browser storage to support their functions. You can manage cookies in your browser settings. Some site features may work differently if you block them. See the Microsoft Privacy Statement for information about Microsoft’s handling of data.

Pages that load fonts from Google Fonts make a request to Google. This request can include your IP address and browser information.

Storage and protection

Our website and embedded forms use encrypted HTTPS connections. Survey, enquiry and booking information may be held in GoHighLevel. Correspondence, billing and service records may be held in the communication and service tools used for the interaction. The need to keep a record depends on why it was collected, whether it is needed for an ongoing service or dispute, and any legal record-keeping requirements.

Where APP 11 applies, we are required to take reasonable steps to protect information from misuse, interference and loss, and from unauthorised access, modification or disclosure. It also requires reasonable steps to destroy or de-identify information we no longer need for a permitted purpose, subject to legal retention requirements. The Notifiable Data Breaches scheme sets out when affected people and the regulator must be told about an eligible breach.

Access, corrections and complaints

To request access to the personal information we hold about you, ask for a correction, or make a privacy complaint, email Repetix AI at evelyn@repetix.ai.

Tell us what happened or what information you want us to review, and how we can reply. We may need to verify your identity before giving access or changing a record. Please avoid sending identity documents in your first message. We will review the relevant information and reply with the outcome and any next steps. If we refuse access or a correction and the APPs apply, we will provide a written notice explaining the refusal to the extent permitted by law and how you can complain.

For complaints within the regulator’s remit, if you are unhappy with our response or have not received a response within 30 days, you can contact the Office of the Australian Information Commissioner (OAIC).